Privacy Policy
Your privacy is important to us. This Privacy Policy explains how PICKWELL EXIM (“we,” “our,” or “us”) collects, uses, and protects information when you use the PICKWELL – Sales & Service Management mobile application (the “App”).
By using the App, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Location Data (Including Background Location)
The App collects location data to support field operations.
Foreground Location:
Collected when users perform actions such as attendance check-in/check-out or complaint/service in/out.
Background Location:
Collected only when a field employee (Engineer or Sales Person) is marked as “checked-in” (on duty).
This allows the App to:
Track travel distance
Monitor field movement
Provide real-time visibility to team leaders
Tracking Stops Automatically:
Location tracking stops immediately when the user checks out (off duty).
b. Attendance Data
We collect:
Check-in and check-out time
Location at the time of attendance
Selfie (for verification)
This data is used to calculate:
Working hours
Late arrivals / early departures
Attendance records
c. Complaint & Service Data
We collect:
Complaint details and status
Engineer assignments
Service activity timestamps and locations
d. Sales Activity Data
We collect:
Lead assignments
Visit check-in/check-out details
Location and time of sales visits
2. How We Use Information
We use collected data for the following purposes:
Field Workforce Tracking:
To monitor employee movement during working hours
Distance Calculation:
To calculate total kilometers traveled for petrol allowance and reimbursement
Attendance Management:
To maintain accurate attendance and working hours
Task & Complaint Management:
To assign, track, and manage service complaints and sales leads
Performance Monitoring:
To evaluate employee productivity and efficiency
3. How We Share Information
We do not sell or rent personal data.
We may share data only in the following cases:
With authorized company administrators (for operational monitoring)
With service providers supporting app functionality
When required by law or legal authorities
4. Data Retention
We retain data only as long as necessary for:
Business operations
Legal compliance
Reporting and analytics
5. Data Security
We implement appropriate technical and organizational measures to protect data from unauthorized access, misuse, or disclosure. However, no system is completely secure.
6. User Control & Consent
Location access is requested with clear permission prompts
Background location is used only during active duty (after check-in)
Users can stop tracking anytime by checking out
Users can also control permissions via device settings
7. Your Rights
Users may request:
Access to their data
Correction of inaccurate data
Deletion of data (subject to company policies)
For such requests, contact us using the details below.
8. Changes to This Privacy Policy
We may update this policy from time to time. Updates will be posted with a revised effective date.
9. Contact Us
Sachin - Plot No. - 316, 1st Floor, Road No. - 3, Near. Paliwal Chokadi, Sachin G.i.d.c Surat-394230, Gujarat, India
📧 Email: info@pickwell.in
📞 Phone: +91 90999 75888
